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Medical Unit Support Specialist

3 weeks ago

City of Greater Geelong, Australia beBee Careers Full time

Job Title: Medical Unit Support Specialist

About the Job

This role is responsible for providing administrative support to the medical unit, ensuring that all patient records are accurately maintained and up-to-date. The successful candidate will have excellent communication skills, be able to multitask effectively, and possess a strong attention to detail.

Key Responsibilities
  1. Act as a receptionist, greeting staff, patients, and visitors, and provide assistance as needed.
  2. Answer telephone calls and patient intercoms promptly and convey messages accurately and appropriately in a timely manner.
  3. Transcribe physician orders in a timely and accurate manner, adhering to current policies and procedures.
  4. Maintain patient charts with adequate forms, verifying that all necessary information is included and correct prior to placing them in the chart.
  5. Order supplies and forms based on unit needs in a cost-effective manner.
  6. Facilitate admissions, transfers, and discharges according to charge nurse, physician, and discharge planner instructions.
  7. Handle patient medical information with emphasis on patient rights, confidentiality, and HIPAA compliance.
  8. Maintain cleanliness and order at the nursing station.
  9. Facilitate maintenance of equipment by completing maintenance requests.
  10. Demonstrate service excellence initiatives by presenting a positive first impression, anticipating customer needs, and being actively involved in teamwork.
  11. Comply with employee health requirements for employment.
  12. Follow universal precautions.
  13. Work in a manner that promotes safety, adhering to dress code policy.
  14. Know role in emergency situations and report unsafe practices to management.
Hospital Expectations
  1. Adhere to organization-wide and other applicable policies and procedures.
  2. Perform day-to-day duties in accordance with hospital's Service Excellence Behavioral Expectations.
  3. Operate within the prescribed limits of the hospital's Ethics, Compliance, and Confidentiality Program guidelines.
  4. Perform within professional Scope of Practice at all times.
Additional Duties
  • This job description does not restrict management's right to assign or reassign duties and responsibilities to this job at any time.
iCare Values

The ideal candidate will demonstrate our iCare values by showing respect and enthusiasm for patients, visitors, and coworkers while consistently upholding the hospital's commitment to providing outstanding outcomes, service excellence, and fiscal responsibility.