IT Solutions Technician

2 weeks ago

Canberra, ACT, Australia beBeeTechnical Full time $90,000 - $120,000

**Job Overview**

We are seeking a highly skilled Tech Support Specialist to join our team. As a key member of our technical support group, you will be responsible for providing top-notch service and support to our clients.

The ideal candidate will have excellent communication and interpersonal skills, with a strong focus on customer service. You will also possess a working knowledge of Microsoft Windows OS, Office 365 suite, and basic networking principles (TCP/IP, DNS, DHCP).

In this role, you will work collaboratively with internal support and technical teams to ensure effective issue resolution and service delivery. You will also communicate clearly with users of varying technical skill levels, ensuring they feel supported and informed.

This is an exciting opportunity to join a dynamic team and contribute to the success of our organization. If you are passionate about delivering exceptional service and support, we encourage you to apply.

**Key Responsibilities**

  • Monitor, log, and track user queries related to transactions, procedures, and system status.
  • Respond to service requests and incidents in a timely and professional manner, in line with service level agreements.
  • Maintain system access, user accounts, and standard configurations as per organisational policies.
  • Assist in the setup and deployment of new hardware and software for end-users.

**Required Skills and Qualifications**

To be successful in this role, you will need:

  • A strong understanding of ITIL v3/v4 Foundation Certification principles.
  • Experience using ITSM tools such as ServiceNow, Remedy, or similar.
  • Familiarity with Active Directory, remote support tools, and mobile device management.
  • An undergraduate degree in a relevant field **or** equivalent work experience (minimum 2+ years).

**Benefits**

We offer a comprehensive range of benefits, including:

  • A competitive salary (including annual reviews).
  • Paid Parental leave.
  • Paid Reservist leave.
  • Income protection.
  • Corporate rewards.
  • Salary packaging/Novated leasing.
  • Discounted employee stock purchase plans.
  • Flu shots, skin checks and private health insurance discounts.
  • Career development: Online learning, mentorship and career pathways.

**Join Our Team**

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity. We look forward to hearing from you

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