Network Support Engineer

3 weeks ago

Sydney, New South Wales, Australia Artista Networks Full time

Are you looking for a challenging and rewarding career in network support? Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments.

We are seeking a world-class technical solutions engineer to join our team in Sydney, Australia. As a senior technical network specialist, you will be responsible for providing exceptional customer support and technical expertise to our clients.

About Us

Arista Networks is committed to delivering innovative solutions that meet the needs of our customers. Our team is passionate about making our customers successful and believes that giving them direct access to top-level engineers who thrive on solving complex problems helps streamline the support process and nurture customer success.

Job Description

You will work with a diverse, multicultural team of top-notch engineers who act as our customers' champions. You will also work closely with members of software/hardware engineering, product management, customer engineering and sales teams. The team culture is one of collaboration among highly technical individuals, as we work as One Team to deliver the highest levels of customer satisfaction.

The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.

Responsibilities

  • Respond to customer product inquiries via telephone or in written, internet-based email.
  • Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Troubleshoot problems with hardware equipment and software applications and recommend corrective action.
  • Document customer communication and recurring technical issues to support product quality programs and product development.

Requirements

  • Working knowledge of the networking industry, products, and protocols.
  • Minimum of 3+ years of hands-on experience and a combination of designing, deploying, configuring, supporting, troubleshooting, debugging and administering of various network protocols and technologies.
  • Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired.
  • A strong comfort level with Linux is highly desired.
  • Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell)/ Cloud Environment/Automation a plus.

Salary and Benefits

We offer a competitive salary package of $100,000 - $120,000 per annum, depending on experience. Additionally, you will receive a range of benefits including flexible working arrangements, comprehensive health insurance, and opportunities for professional development.

Location

This role is based in our Sydney office, which is easily accessible by public transport. We are looking for someone who can commit to working 2-3 days per week from the office.

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