Resident Care and Safety Specialist
5 days ago
Job Description
">The Night Manager is responsible for ensuring the safety and security of residents, as well as managing the effective escalation of incidents.
This is a casual position, working 2-4 nights from 11pm – 7am on a rotating roster.
Responsibilities
">- Nightly financial audits to ensure accuracy and integrity.
- Manage night shift operations, including guest services and smooth day-to-day activities.
- Verify guest accounts, resolve discrepancies, and generate reports as needed.
- Ensure premises security, monitor CCTV, and address emergencies promptly.
- Coordinate with other departments for seamless communication.
- Provide exceptional customer service, addressing guest needs in a timely and professional manner.
Requirements
">- At least 2 years of experience in customer service/operations.
- Ability to work shifts from 11pm - 7am.
- Strong written and verbal communication skills.
- Excellent organization, handling multiple tasks accurately and maintaining top-tier customer service.
- Proficient in Microsoft Office and database management.
- Leadership and supervisory experience.
- Exceptional customer service and conflict resolution abilities.
What We Offer
">- Annual flu vaccinations and skin checks.
- Insurance discounts up to 10% (Bupa, nib, and NobleOak).
- Free use of all Scape gyms.
- A month dedicated to your well-being and health (plus a day off to celebrate).
- Yearly performance and salary reviews.
- Passionate work environment.
- Birthday leave.
- Generous referral bonuses (up to $5k).
- EAP, Sonder & Duress support.
About Our Team
">We are a growing business that values diversity, inclusivity, and employee well-being. Join us in creating a harmonious and empowered community where everyone's voice is heard and celebrated.
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