Resident Care and Safety Specialist

5 days ago


Adelaide, South Australia CKE Restaurants Full time

Job Description

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The Night Manager is responsible for ensuring the safety and security of residents, as well as managing the effective escalation of incidents.

This is a casual position, working 2-4 nights from 11pm – 7am on a rotating roster.

Responsibilities

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  • Nightly financial audits to ensure accuracy and integrity.
  • Manage night shift operations, including guest services and smooth day-to-day activities.
  • Verify guest accounts, resolve discrepancies, and generate reports as needed.
  • Ensure premises security, monitor CCTV, and address emergencies promptly.
  • Coordinate with other departments for seamless communication.
  • Provide exceptional customer service, addressing guest needs in a timely and professional manner.

Requirements

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  • At least 2 years of experience in customer service/operations.
  • Ability to work shifts from 11pm - 7am.
  • Strong written and verbal communication skills.
  • Excellent organization, handling multiple tasks accurately and maintaining top-tier customer service.
  • Proficient in Microsoft Office and database management.
  • Leadership and supervisory experience.
  • Exceptional customer service and conflict resolution abilities.

What We Offer

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  • Annual flu vaccinations and skin checks.
  • Insurance discounts up to 10% (Bupa, nib, and NobleOak).
  • Free use of all Scape gyms.
  • A month dedicated to your well-being and health (plus a day off to celebrate).
  • Yearly performance and salary reviews.
  • Passionate work environment.
  • Birthday leave.
  • Generous referral bonuses (up to $5k).
  • EAP, Sonder & Duress support.

About Our Team

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We are a growing business that values diversity, inclusivity, and employee well-being. Join us in creating a harmonious and empowered community where everyone's voice is heard and celebrated.



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