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Guest Services Ambassador

2 weeks ago

Sunshine Coast, Australia beBeeAmbassador Full time

Customer Service Ambassador

Job Summary

We are seeking an exceptional Customer Service Ambassador to provide a positive experience for our guests. The ideal candidate will possess excellent communication skills, be proactive and self-motivated, and have a passion for delivering memorable experiences.

Key Responsibilities:
  • Provide Exceptional Guest Service: Ensure high levels of service are consistently demonstrated and delivered through multiple channels, including face-to-face, phone, chat, social media, and email.
  • Create Exceptional Guest Experiences: Understand guest needs and wants, and keep them front of mind in every aspect of the role.
  • Communicate Timely Information: Share information with guests and operators about stores, products, services, and center events.
  • Assist Guests: Provide directions and answer queries about the center's services and surrounding area.
  • Log Feedback and Requests: Escalate feedback and requests to management where necessary.
Requirements
  • 0-2 Years' Experience in a Customer/Guest Service environment
  • Fast-Paced Environment experience preferred in Call Center or Retail
  • Excellent Communication Skills with a willingness to go above and beyond for guests
  • Proactive Approach with problem-solving skills and ability to improve systems and efficiency
  • Empathy and ability to operate in a fast-paced environment
Benefits
  • Proud to Work for Our Company 93% of employees feel proud to work for us
  • Leadership and Development Programs available to support growth and development
  • Diverse Workforce with over 25 ethnicities and 33 languages spoken
  • Employee Discounts on health, wellness, lifestyle, and travel