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We are seeking a highly organized and customer-focused Front Desk Coordinator to join our team at QPL Rural Pty Ltd.

About the Role:

• This is an excellent opportunity for a motivated individual to provide exceptional front-of-house support, ensuring a seamless experience for our clients and colleagues.
• The successful candidate will be responsible for managing incoming and outgoing communications, coordinating schedules, and maintaining accurate records.
• You will work closely with our sales team to drive productivity, maintain policies and procedures, and deliver outstanding customer service.

Key Responsibilities:

• Provide exceptional phone and email support to clients, responding promptly to inquiries and resolving issues in a professional manner.
• Develop and maintain positive relationships with clients, tenants, and staff members.
• Communicate effectively in writing, adhering to our agency's communication policy and seeking clarification when necessary.
• Record and report customer feedback, concerns, and complaints in a timely manner.

• Coordinate office operations, ensuring a clean and presentable environment that reflects positively on our agency.
• Maintain accurate records, including property listings, client information, and sales data.
• Manage supplies, ordering materials as needed to ensure efficient operation.
• Assist agents with listing properties for sale and maintaining accurate property records within legislative guidelines.

• Collaborate with the sales team to achieve agency goals, sharing knowledge and expertise to drive success.
• Contribute to a positive team culture, identifying and addressing issues constructively.
• Support colleagues with administrative tasks, promoting a cohesive and supportive work environment.

Requirements:

• A certificate in Business Administration or relevant industry experience.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
• Proven administrative experience, with proficiency in Microsoft Office and relevant software applications.
• A basic understanding of real estate legislation and industry practices.

What We Offer:

• An estimated salary range of $55,000 - $65,000 per annum, depending on experience.
• A dynamic and supportive work environment, with opportunities for growth and development.
• A competitive benefits package, including leave entitlements and training opportunities.