Senior Patient Experience Coordinator

3 weeks ago


Brisbane, Queensland, Australia McLean Care Full time

Experience the thrill of shaping the future of healthcare with McLean Care, a pioneering organization dedicated to delivering innovative solutions for rural and regional Australia.

Competitive Salary: $80,000 - $90,000 per annum + superannuation

About the Role

We are seeking an exceptional Client Success Advocate to join our dynamic team. As a key member of our operations, you will play a vital role in ensuring clients achieve their goals through our bespoke virtual clinic platform.

In this exciting opportunity, you will have the chance to work closely with our Clinicians and Allied Health professionals to deliver world-class patient care from anywhere, at any time. Your strong communication and interpersonal skills will enable you to build lasting relationships with clients, understand their needs, and provide strategic guidance to maximize satisfaction and retention.

You will be responsible for understanding client requirements, providing practical product information, and developing new sales opportunities while retaining and supporting our existing client base. A solid grounding in selling skills, problem-solving abilities, and technical acumen will serve you well in this demanding yet rewarding role.

Key Responsibilities
  • Develop and maintain strong relationships with clients to ensure seamless end-to-end experiences.
  • Provide expert guidance on our virtual clinic platform, highlighting its value points and benefits.
  • Promote iAgeHealth services to new clients, driving sales growth and revenue expansion.
  • Analyze client needs, identifying areas for improvement and implementing solutions to enhance overall success and growth.

What We Offer

As a valued member of our team, you can expect a range of benefits, including competitive salary packaging, access to professional development opportunities, and a comprehensive employee assistance program. Our commitment to creating an inclusive workplace culture that promotes diversity, equity, and inclusion means you'll thrive in an environment that values your unique perspectives and contributions.



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