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Customer Service Representative

1 month ago

Caroline Springs, Victoria, Australia Westpac Full time
About Westpac

At Westpac, our purpose is to create better futures together. We're a business that's been around for 200 years, and we're committed to empowering our customers, employees, and community to achieve their goals.

Job Description

This is a full-time, branch-based role across Monday to Friday at our Caroline Springs branch. As a Personal Banking Advisor, you'll be at the heart of our branch network, engaging in meaningful conversations with our customers and delivering a seamless, stress-free banking experience.

You will manage transactional and savings needs, connect customers with other specialists when required, and proactively engage with them via phone or email. Your dedication and expertise will empower customers to make the most of their money, each and every day.

Key Responsibilities
  • Provide exceptional customer service and support to meet customer needs
  • Manage cash handling and financial transactions with accuracy
  • Work collaboratively with colleagues to deliver a high-quality customer experience
  • Proactively engage with customers to understand their needs and provide solutions
Requirements
  • Customer Service Experience: ideally in a customer-facing role with a proven ability to meet and exceed sales targets
  • Numerical Skills: proficiency in handling cash and an ability to complete financial transactions with accuracy
  • Personality: an energetic personality coupled with a genuine passion for helping people
  • Resilience: the ability to remain calm and composed while managing challenging situations or difficult customers
  • Adaptability: a will to learn and adapt to new banking procedures and technologies
What We Offer

We offer a competitive salary range of $65,000 - $85,000 per annum, depending on experience, as well as a range of benefits including:

  • Generous paid parental leave for primary carers
  • Supportive team environment with opportunities for career growth and development
  • Comprehensive training on banking products and services
  • Access to industry-recognised qualifications and online learning resources
  • Paid volunteer or community work opportunities
About You

We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have any questions about the recruitment process, please contact us.