
Senior Systems Administrator
2 weeks ago
About Us
We're a leading social purpose organisation that supports vulnerable Australians. We provide corporate expertise and community support, focusing on people, not profit.
Our mission is to make a real difference in the lives of those who need it most. We partner with our direct support staff, clients, and their families to ensure we continue our mission to change lives for the better.
We want to employ people who reflect the diversity of our clients, so we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.
About The Role
This is a permanent full-time role with flexible location. The successful applicant will provide senior functional support and administration for our corporate systems.
Main Responsibilities:
- Provide coordination and expertise for business as usual (BAU) problems and requests, reporting, project deliverables, system maintenance and updates, data integration and migration activities, testing, implementation, upgrades.
- Manage incidents, problems and requests, and functional issues through to completion within agreed time frames.
- Provide functional advice to business on best use of corporate systems, and actively contribute to the ongoing development of Shared Services solutions and systems.
- Develop strong relationships with stakeholders (Shared Services, ICT, P&C, Finance, and beyond) to ensure solutions match business requirements, and assist with change management solutions.
- Work with the Technical Application Administrators to coordinate user needs, requests, and support.
- Work with external vendors and consultants.
- Document functional system administration processes and procedures, change management, system diagrams and flows, user documentation and training guides, testing (end-to-end, UAT etc.), project documentation, communications.
Key Skills & Qualifications:
- Demonstrated experience providing frontline functional user support for HRIS and/or Payroll systems.
- Strong experience in using Microsoft Excel to analyse data and reconcile results of system changes.
- Experience working with change governance frameworks and protocols, including change implementation and testing, and creating supporting documentation for processes and procedures, testing and training.
- Demonstrated ability to troubleshoot issues quickly, identify and analyse solutions in a timely manner, and manage competing priorities and deliver high quality outcomes within agreed timeframes.
- Exceptional communication skills, including written and verbal, including the ability to lead a workshop or deliver training.
- Demonstrated ability to work autonomously to meet deadlines and produce quality work.
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