Strategic Operations Manager

1 week ago

Hawthorn East, Victoria, Australia Coles Full time
About Coles Group

Coles Group is a leading Australian retailer with a rich history dating back to 1914. With over 115,000 team members and a portfolio of iconic brands, we have grown to become a top 30-listed company on the ASX. At Coles, you will not only make a difference in the lives of millions of Australians but also see the tangible impact of your work.

Our Commercial team is a dynamic and close-knit group of trading experts who are shaping the future of Coles. We pride ourselves on building long-lasting supplier relationships, developing innovative ideas, and passionately working to help Australians eat and live better every day. Our diverse team brings unique perspectives, backgrounds, and experiences to every Business Unit across Coles Supermarkets and Liquor.

About the Role

We are seeking an experienced Business Solutions Manager to join our growing Commercial team on a fixed-term maternity leave coverage until March 2026. As a key member of our team, you will report directly to our Head of Easy Ordering Optimisation and be responsible for managing a team of System Optimisation Specialists.

You will be the business owner of the Fresh Produce replenishment system Relex, driving design, delivery, stability, and business outcomes. Your primary goal will be to collaborate with cross-functional teams across the Business unit, digital, and vendors to deliver transformative business and operational outcomes, new improvements to systems and processes, while maintaining business-as-usual (BAU) operations.

  • Drive the design, delivery, stability, and business outcomes of the replenishment solution for Fresh Produce.
  • Lead a cross-functional team of 4 to deliver benefits aligned with business objectives.
  • Deliver business success by sharing valuable SME knowledge and experience on retail and supply chain operations.
  • Work with cross-functional teams to manage and deliver peak trade and ad-hoc events, as well as contingency and Business Continuity Planning (BCP) events.
  • Identify and implement continuous improvement activities through root cause analysis and maximising use of system functionality and capability.
  • Manage system deliverables in terms of schedules, quality, risks, continuous improvement, and communication to enable successful delivery according to Business objectives.
About You and Your Skills

This is an exciting opportunity for someone looking to bring their ability to interpret data, manage change, identify trends, and confidently communicate them to influence decisions. With developed leadership and stakeholder management skills, you will have the ability to genuinely impact and see projects through to tangible outcomes. Our ideal candidate will bring strong leadership experience, a can-do attitude, and a forward-thinking mindset.

Your skills should include:

  • 5+ years of supply chain experience in retail or FMCG with strong exposure to replenishment solutions.
  • A keen and eager learner with the ability to hit the ground running, excellent communication and presentation skills.
  • Project management skills, principles, and methodologies preferred, including exceptional organisation and stakeholder management at all levels, to influence others and move toward a common goal.
  • Demonstrated financial acumen and outcome delivery with strong analytical and numerical skills.
What's in it for You?

As a valued member of our team, you will enjoy:

  • Flexible working options: We encourage a positive work-life balance and provide hybrid working options to help you achieve it.
  • Office perks: Enjoy access to our gym facility, fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub, school holiday program, and more.
  • Discounts: Eligible team members receive 5% discount all year round on supermarket and liquor online and in-store purchases, plus additional periods of double discount at various times.
  • Reward through recognition: Give and receive recognition linked to our Coles values through our digital recognition platform 'mythanks', redeemable for exciting gifts and electronic gift cards.
  • Opportunities for learning and development: Explore a variety of career development programs and job-specific training to satisfy your career aspirations.
  • Paid parental leave: We support our permanent team members with paid parental leave to balance work and family responsibilities.
  • Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

$120,000 - $150,000 per annum, based on experience and qualifications.

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