Operational Governance Specialist

1 week ago


Melbourne, Victoria, Australia TAL Full time
About the Role

We are seeking an Operational Governance Specialist to join our team at TAL, where you will play a key role in strengthening and simplifying risk and governance across our Group Life & Retirement teams.

In this newly created position, you will support the Manager of Governance & Reporting and Head of Governance & Risk by documenting, developing, and delivering operational frameworks that enhance our ways of working. You will partner with GL&R and enterprise stakeholders to establish governance processes, conduct desk-top reviews, create reports, and improve operational efficiency.

Key Responsibilities:
  • Document and Catalog Processes: Document and catalog GL&R processes, RACIs, and frameworks to strengthen our operating model.
  • Coordinate Policy Administration Reviews: Coordinate policy administration reviews, ensuring compliance with terms and tracking management actions.
  • Support Partner Assurance Activities: Support Partner assurance activities, including incident management and ongoing business reviews.
  • Conduct QA Reviews: Conduct QA reviews on complaints and Partner decisions, producing findings and action reports.
  • Develop and Facilitate Governance Training: Develop and facilitate Governance & Risk training, manage resources, and support senior leadership.
Requirements

To be successful in this role, you will need:

  • A proven experience in superannuation and/or Group Insurance, with a solid understanding of industry dynamics.
  • A proven ability to lead large projects, delivering complex business changes and process improvements.
  • Strong analytical and problem-solving skills, with a strategic approach to identifying opportunities.
  • Excellent interpersonal, written, and public speaking skills, with experience engaging across all organisational levels.
  • Highly organised and detail-oriented, with advanced proficiency in Microsoft Office tools, including Power BI, Visio, and SharePoint.
What We Offer

We offer a competitive salary package for this role, estimated to be around $120,000 - $150,000 per annum, depending on your level of experience. Our benefits include:

  • A dynamic and supportive work environment
  • Ongoing professional development opportunities
  • A focus on work-life balance

At TAL, we value diversity and inclusion in all its forms and are committed to fostering an equitable culture for all our people. If you are passionate about governance and risk management, and want to make a meaningful contribution to our organisation, please apply today.



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