Operational Support Specialist

7 days ago

Wollongong City Council, Australia beBeeCareer Full time $50,000 - $80,000
Support Officer Role

The job requires supporting the delivery of superannuation services by performing a variety of administrative and operational tasks. This role is ideal for individuals looking to build a career in superannuation administration, including recent graduates.

This position involves coordinating tasks across superannuation operations, maintaining adviser records, processing fees, executing ATO-mandated tasks, participating in User Acceptance Testing, investigating and resolving exceptions, identifying and implementing process improvements, assisting with reporting activities, and collaborating with internal teams and external stakeholders.

Responsibilities:

  • Perform and coordinate various administrative tasks.
  • Maintain adviser records and process fees according to established procedures.
  • Execute ATO-mandated tasks, including Unclaimed Super Monies and Lost Member processing.
  • Participate in User Acceptance Testing and support platform enhancements.
  • Investigate and resolve exceptions to ensure quality, service level agreement, and compliance standards are met.
  • Assist in identifying and implementing process improvements.
  • Support reporting activities and contribute to service performance assessments.
  • Collaborate with internal teams and external stakeholders to ensure smooth operations.
Requirements

Key Skills and Qualifications:

  • Strong attention to detail.
  • Proficiency in Microsoft Excel and Word.
  • Analytical mindset with the ability to investigate and resolve issues.
  • Understanding of superannuation administration processes (preferred).
  • Ability to work effectively within a team and with external stakeholders.
  • Willingness to learn and adapt to new technologies and processes.
  • Good interpersonal and communication skills.
  • Demonstrated initiative and problem-solving ability.
  • Prior experience in superannuation or financial services (preferred but not essential).
  • Formal superannuation qualifications or willingness to complete RG146 within 12 months.
  • Familiarity with superannuation technology platforms (e.g. Acurity) is advantageous.
  • Commitment to delivering high-quality client service.
  • Willingness to contribute to continuous improvement initiatives.
Benefits

What You Will Get:

  • A unique opportunity to be part of an expanding large global business.
  • Competitive remuneration commensurate with skills and experience.
  • Training and development opportunities.
Other Information

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic status, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences. We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

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