Technical IT Support Professional

1 week ago


Melbourne, Victoria, Australia Flip Full time
Job Description:

We are seeking a highly skilled Technical IT Support Professional to join our team at Flip. This is an exciting opportunity for an experienced individual to provide technical support and improve internal processes, empowering users with training, empathy, and coaching on best practices of technology.

About the Role

This role involves providing application support and improving internal processes while working closely with customers and various internal business teams to continuously improve the technology and enhance customer experience. You will be responsible for delivering stable, reliable IT services, improving customer satisfaction, and understanding customer needs while protecting the integrity of supported platforms.

Key Responsibilities
  • Provide technical support and guidance to customers and internal teams on the use of technology
  • Work with domain experts to become knowledgeable in the field and help develop expertise within the team
  • Map and discover internal and external systems to improve service delivery and user experience
  • Develop and deliver services that consistently meet high standards of quality and reliability
Requirements

To succeed in this role, you will need:

  • Strong technological knowledge and one or more scripting languages
  • Excellent communication and interpersonal skills, with the ability to empathise with customer needs
  • A customer-focused approach and a willingness to learn and adapt to new technologies and processes
  • Experience in application support, lean IT support processes, and integration services and technologies
What We Offer

In return for your expertise, we offer:

  • A competitive salary of $90,000 per annum
  • Flexible work arrangements to suit your needs
  • $1,000 per annum to spend on professional development

At Flip, we value collaboration, innovation, and continuous improvement. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences, please submit your application.


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