Highly Technical IT Expert Wanted for Executive Support Role

3 weeks ago


Sydney, New South Wales, Australia Telstra Full time
About the Company

Telstra is a leading telecommunications company that offers innovative solutions to customers.

Job Summary

We are seeking a highly technical IT expert to join our Executive Support team in Sydney. As an IT support specialist, you will be responsible for providing complex technical advice and support to executives and other stakeholders.

The ideal candidate will have previous experience working with video conferencing environments and technologies, as well as supporting end-user desktop applications and environments.

Responsibilities
  • Provide technical guidance and support to executives and other stakeholders.
  • Deliver training and updates to staff on technical processes and procedures.
  • Prepare and maintain technical documentation to describe how platforms, devices, applications, and computerized systems operate.
  • Create knowledge management articles and problem management tickets.
  • Identify and implement service improvements initiatives to reduce incident volumes and cycle time.
Requirements

The successful candidate will have:

  • A solid track record of addressing customer needs and strong customer orientation.
  • Experience in o365 suite in an enterprise setting.
  • Strong computer/technical skills, including Windows 10, iOS, Android, etc.
  • Advanced IT troubleshooting and multi-tasking skills.
  • Keen sense of technical issue identification and complex problem-solving.
What We Offer
  • Flexible working arrangements.
  • Paid parental leave.
  • Unlimited learning opportunities.
  • Global presence across 22 countries.

The estimated salary for this role is $90,000 - $110,000 per year, depending on experience and qualifications.



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