Customer Success Strategist

5 days ago


Gold Coast, Queensland, Australia Upwind Security, Inc. Full time
About Upwind

At Upwind, we're a team of innovative problem solvers and doers. We empower organizations to secure and efficiently manage their cloud environments, driving business acceleration.

We focus on delivering user-friendly solutions that not only meet immediate needs but anticipate future ones. Our long-term approach prioritizes customer relationships over short-term outcomes, aiming to exceed expectations and build trust with our customers.

We make swift decisions, recognizing that many can be reversed or refined. Embracing failure as an opportunity to learn, we take calculated risks and adapt quickly to uncertainty. This urgency drives momentum, propelling us forward.

We believe in the power of incremental progress: every day, every meeting, and every decision is a chance to improve. Committing to getting 1% better each cycle yields compounding gains, allowing us to build products 10x better over time.

We take ownership of our work, never assuming someone else will do it. When things aren't going right, we step in to fix them, taking responsibility and communicating efficiently with our team.

We are resourceful and resilient, accomplishing more with less by leveraging creative problem-solving and adaptability. Setbacks become opportunities to innovate, making us stronger and better prepared.

We lead with humility, respecting and learning from others. We hold ourselves accountable for mistakes, using them as stepping stones for growth. Integrity guides us to act in the best interests of the team, fostering a culture of trust, shared purpose, and mutual growth.



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