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Digital Support Specialist

1 week ago

The Hills Shire Council, Australia Vodafone Australia Part time
About the Position

We are seeking a highly skilled and motivated individual to join our team as a Digital Support Specialist. As a key member of our customer-facing team, you will be responsible for providing technical support to our customers, helping them to troubleshoot and resolve technical issues.

In this role, you will work closely with customers to identify and resolve technical problems, and provide guidance on how to use our products and services effectively. You will also be responsible for staying up-to-date with the latest technology trends and developments, and identifying opportunities for improvement and innovation.

Key Responsibilities:

  1. Provide technical support to customers, responding to queries and resolving technical issues in a timely and effective manner.
  2. Stay up-to-date with the latest technology trends and developments, and identify opportunities for improvement and innovation.
  3. Collaborate with colleagues to develop and deliver training programs, ensuring that customers have the knowledge and skills they need to get the most out of our products and services.

Requirements

To be successful in this role, you will need to possess excellent technical skills, be able to communicate complex technical information in a clear and concise manner, and have a passion for delivering exceptional customer experiences.