Reservations Sales Agent

4 weeks ago


Sydney, New South Wales, Australia Rydges Full time
About Rydges Resort Hunter Valley

Located in the heart of the beautiful Lovedale, NSW 2325 area, Rydges Resort Hunter Valley is a world-class destination that offers an unforgettable workplace experience. Surrounded by lush vineyards and scenic beauty, our resort is complete with a range of amazing facilities including a ferris Wheel, brewery, waterpark, and 18-hole golf course.

About the Role

We are seeking a dedicated Full-Time Reservations Sales Agent to join our in-house team at Rydges Resort Hunter Valley. As a Reservations Sales Agent, you will be responsible for providing exceptional customer service and managing reservations to ensure a seamless experience for our guests.

Key Responsibilities:
  • Respond promptly and courteously to all guest inquiries and reservation requests via phone, email, and online channels
  • Maintain accurate and up-to-date reservation records
  • Collaborate with the wider team to ensure a consistent and positive guest experience
  • Provide recommendations on room types, resort amenities, and local attractions to enhance the guest experience
Benefits & Perks:
  • Incredible team member discounts from your first day on-the-job
  • 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more
  • Australia and NZ's largest and most diverse experiences company
Requirements:
  • Proven experience in a customer service or reservations role within the hospitality and tourism industry
  • Excellent communication and interpersonal skills, with the ability to provide a warm and friendly service
  • Strong problem-solving and decision-making skills to handle guest inquiries and requests


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