Complaint Resolution Director

Job Function OverviewThis Dispute Resolution Representative role involves complex issues related to a broad range of complaints.You will undertake detailed investigations and analysis of these issues, as well as manage your own caseload of external dispute resolution (EDR) cases and oversee internal dispute resolution (IDR) complaints.You will require...

Job Overview: The Customer Experience branch aims to anticipate customers' needs by putting them at the centre of everything the organisation does. As a key member of this team, you will play a pivotal role in managing and resolving complex customer complaints in alignment with the City of Melbourne's values and policies.About the Role: This is an...

Job DescriptionAs a Dispute Resolution Specialist at GROW Inc, you will be working within a centre of excellence for complaint resolution. You will deliver fair and timely outcomes for complainants, adhering to RG271 guidelines. This role involves end-to-end complaint handling for simple and complex superannuation complaints.You will also influence change to...

About This RoleAs a Dispute Resolution Representative, you will play a critical role in ensuring the fair, effective and timely resolution of complaints.Reporting into the Member Care Manager, you will be required to manage your own caseload of external dispute resolution (EDR) cases and oversee internal dispute resolution (IDR) complaints.You will engage...

Company Overview: The City of Melbourne is rapidly transforming to meet evolving challenges faced by a global city. Our mission is to create positive impact for our community, working with passion and purpose to achieve incredible things. This is your chance to become part of a remarkable team that works in a constructive and inclusive culture to shape the...

About HESTAHESTA is a top-performing industry super fund working for real-world impact.We use our expertise and influence to deliver strong long-term returns while accelerating our contribution to a more sustainable world.We are an inspiring and rewarding place to work. Our people are not only exceptional at what they do, they're focused on living and...

We are seeking a Dispute Resolution Strategist to join our Legal and Engagement team at EWOV. In this role, you will be responsible for developing strategies to resolve complex disputes between energy and water providers and their customers.As an EWOV employee, you will have the opportunity to work on complex complaints, drive market improvements, and...

We are seeking a highly experienced Systemic Issues Resolution Expert to join our Legal and Engagement team at EWOV. In this role, you will be responsible for identifying and investigating systemic issues that affect energy and water consumers in Victoria.As an EWOV employee, you will have the opportunity to work on complex complaints, drive market...

Job Description: We are seeking a highly skilled Investigation and Resolution Manager to join our team. The ideal candidate will have a minimum of 3-5 years demonstrated experience in a complaint handling and/or complex case management role. They will possess high level emotional intelligence, empathy and communication skills, as well as the ability to...

About the RoleWe are seeking a highly skilled and experienced leader to join our team as Director, Parliamentary Workplace Standards and Integrity Commission. This is a unique opportunity to make a significant contribution to establishing and leading a new integrity commission with oversight of parliamentary workplace standards.Key ResponsibilitiesLead the...

We are the Telecommunications Industry Ombudsman, committed to resolving complaints fairly and driving improvement in the communications sector. Our purpose is guided by four core values: Fairness, Integrity, Excellence, and Collaboration.We seek a Complaint Resolution Director who will lead our end-to-end complaint handling service. This involves allocating...

Company OverviewThe Parliamentary Workplace Standards and Integrity Commission is an independent body responsible for managing allegations of parliamentary misconduct. Our mission is to support the integrity of the Parliament and promote a respectful and safe parliamentary workplace.Job DescriptionThis is an exciting opportunity to join our team as Director,...

Role Overview: This is an exciting opportunity to join our team as a Complainant Service Delivery Coordinator. As a key member of the Customer Experience branch, you will play a pivotal role in managing and resolving complex customer complaints. You will use empathy to investigate and resolve issues, working closely with senior managers and Directors to...

About Us: The Telecommunications Industry Ombudsman is a pioneering organization dedicated to resolving complaints fairly and driving improvement in the dynamic communications sector. Our purpose is underpinned by four core values: Fairness, Integrity, Excellence, and Collaboration.We strive to foster a diverse workplace where everyone feels safe and...

Key ResponsibilitiesInvestigate and resolve complaints in accordance with Fund and regulatory requirementsManage your own caseload of external dispute resolution (EDR) casesOversight of internal dispute resolution (IDR) complaintsEngage with complainants and other external parties to ensure efficient and fair resolution of complaintsAcknowledge the...

Key ResponsibilitiesDevelop and implement strategies to capture customer feedback and enhance the overall customer experience.Maintain accurate records of customer complaints and feedback, ensuring timely responses and resolution.Collaborate with senior leadership to address customer concerns and improve processes.Analyze customer data to identify trends and...

About Our ClientOur client is a renowned medium-sized CBD commercial law firm with a down-to-earth culture that values diversity, inclusivity and community involvement. They are seeking a talented Business Dispute Resolution Specialist to join their team.About the RoleThis is a great opportunity for a proven practitioner in the insolvency and commercial...

Join Our TeamWe are seeking a highly skilled and experienced leader to join our team as Director, Parliamentary Workplace Standards and Integrity Commission. As a key member of our leadership group, you will play a critical role in shaping the future of our organization.Key ResponsibilitiesLead the delivery of complaint handling, dispute resolution,...

About the PositionWe are seeking a highly skilled and experienced leader to join our team as Director, Parliamentary Workplace Standards and Integrity Commission. As a key member of our leadership group, you will play a critical role in shaping the future of our organization.Key ResponsibilitiesLead the delivery of complaint handling, dispute resolution,...

About the JobWe are seeking a highly motivated and experienced Senior Claims Consultant to join our team. The ideal candidate will have a strong background in insurance and customer service, with a focus on resolving complex claims and ensuring customer satisfaction.Key ResponsibilitiesManage and process a portfolio of incoming complex insurance claims in...