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ServiceNow Architect

2 months ago

Perth, Western Australia XPT Software Australia Pty Ltd Full time
Job Description

Job Summary

We are seeking a highly skilled ServiceNow Architect to join our team at XPT Software Australia Pty Ltd. As a ServiceNow Architect, you will be responsible for designing and implementing ServiceNow solutions that meet the business needs of our clients.

Key Responsibilities

  • Design and implement ServiceNow solutions that meet the business needs of our clients
  • Develop and maintain ServiceNow applications, including custom applications and integrations
  • Provide guidance and thought-leadership on ServiceNow platform to customers and internal stakeholders
  • Share best practices and guidance to customers and internal teams as a mentor
  • Provide guidance to the implementation methodology and testing methodology

Requirements

  • Experience as a Senior Technical Lead / Architect
  • Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations, ITOM modules
  • Experienced in leading at least a couple of Implementation projects in ITSM area and one complete Implementation lifecycle for ServiceNow
  • Experience in ServiceNow custom application design and development
  • Expertise ServiceNow deployments, integration with other third party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances
  • Experience on ITSM migration / consolidations
  • Strong work experience and associated for projects like Support, Maintenance, Migration, Upgrades, Integrations and Implementations
  • Mentor and share technical knowledge/guidance to team
  • Design technical solutions based on customer requirements and convert to functional requirements
  • Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated
  • Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
  • Maintains and reviews license Data in ServiceNow and proactively report on the compliance slippage
  • Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation

Good to Have

  • Evaluate the tool stability and performance and provide recommendations
  • Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
  • Review, and do proactive analyze and resolve application issues as needed
  • Define and document best practices and strategies regarding application deployment and infrastructure maintenance
  • Knowledge on new ServiceNow modules (HRSD, SecOps, GRC, CSM, ITBM, etc.)

Responsibility of / Expectations from the Role

  • Understand the customer environment for the Business processes and IT processes
  • Work with the customers (Business and IT stakeholders) to understand their requirements and needs (Stated and Unstated/Hygiene)

Brainstorm with the customer and bring out the requirements beneficial to them considering the following: o the current needs and roadmap of the customer Business and IT and o the current capabilities and roadmap (to the published level) of the ServiceNow platform

TOGAF or any equivalent certification preferred