Verification Process Specialist

3 weeks ago


North Sydney Council, Australia Eftsure Full time
About Us

Eftsure's innovative solutions provide best practice internal controls for the digital age, reducing business-to-business payment fraud and errors while meeting compliance standards.

We are seeking an enthusiastic and analytical individual to join our growing Verifications Team as a Verification Process Specialist. As a key member of the team, you will be responsible for making outbound verification activities via a mix of call and non-call based channels, ensuring accurate and timely completion of verifications processes.

This role plays a crucial part in the success of Eftsure's solution, working closely with customers to facilitate secure payments and maintain trust. The ideal candidate should have excellent attention to detail, strong analytical skills, and exceptional communication abilities.

Key Responsibilities:

  • Making accurate and timely outbound customer verification inquiries through all call and non-call channels.
  • Responding accurately and timely to inbound customer and supplier verification inquiries.
  • Completing assigned front-line non-call work activities within agreed timeframes.

Requirements & Qualifications

  • Excellent attention to detail and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Customer-focused approach with a passion for delivering exceptional service.

Benefits

  • Hybrid work model (Office and Work from Home)
  • Paid birthday leave day
  • Paid charity leave day
  • Paid floating cultural holiday
  • Wellness Benefit
  • Professional Development Opportunities

The estimated salary for this position is between $60,000 - $80,000 per annum, depending on location and experience.



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