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Customer Service Team Member
3 weeks ago
This highly important role involves being the first face our members see when they enter the Club, providing every person with positive experiences at every interaction.
- Greet everyone and serve customers at both the front desk and café.
- Answer calls, handle queries and listen to complaints, directing the member to the relevant manager if necessary.
- Utilise computer and software systems to look up member details, create access key tags, process purchases and assist members with booking classes.
- Assist parents with booking their kids into Kid's Cartel where needed.
- Learn about our supplement and apparel range to execute supplement and apparel sales to members.
- Perform café duties including using a coffee machine and making protein shakes.
- Maintain venue cleanliness ensuring the reception/café area are neat and tidy, and the supplement shelves and apparel displays are well managed.
- Perform opening and closing duties in a timely manner.
- Follow directions, prioritise and complete tasks in a timely manner.
- Perform other related duties.
- Previous customer service experience with excellent communication skills.
- A can-do attitude with a drive for learning and growth.
- A passion for health and fitness and eagerness to work in the industry.
- Be reliable, proactive, punctual, professional and well-presented.
- Strong work ethic; highly motivated and adaptable with the ability to multitask and show initiative.
- Computer literacy and ability to learn new systems.
- Ability to communicate and uphold policies and procedures of the business to customers and staff.
- Current First Aid and CPR certificates (or willingness to acquire).
- Flexibility to work hours suitable for gym operations (shift schedules provided in advance).
- Australian working rights.
