Senior Quality Assurance Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeQuality Full time $90,000 - $120,000
Continuous Improvement Quality Assurance Professional

This is a mid-senior level, full-time role for an experienced professional to drive a culture of service excellence by embedding quality frameworks and strengthening data integrity.

Reporting to the Manager - Continuous Improvement, you will work across departments to improve how we use data, ensure compliance, and support change.

Key Responsibilities:

  • Design and implement SMCT's Quality Assurance Framework
  • Define and enforce data quality standards across customer experience operations
  • Investigate data quality issues using root cause analysis and stakeholder collaboration
  • Embed QA processes into operational workflows and systems
  • Partner with team leaders and frontline staff to coach, support, and embed quality practices
  • Conduct audits and evaluations to monitor service and data quality
  • Develop training and communication materials to uplift data literacy and quality awareness
  • Contribute to strategic business improvement initiatives aligned with organisational goals

Required Skills and Qualifications:

  • Proven experience in quality assurance and continuous improvement
  • Strong understanding of data quality standards, issue resolution, and governance
  • Ability to analyse, improve, and document business processes
  • Experience coaching and supporting operational teams to embed change
  • Excellent stakeholder engagement and communication skills
  • Strong critical thinking and decision-making in complex environments
  • A customer-centric mindset with a focus on sustainable service improvement
  • Confidence working with QA tools, CRM systems, and data dashboards

Benefits:

You will have opportunities to develop your skills and expertise in quality assurance and continuous improvement.

Our organisation values innovation and creativity, and encourages employees to suggest new ideas and approaches.

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