AWS Elemental Support Professional
2 weeks ago
We are seeking a highly skilled Technical Solutions Engineer to join our team at Amazon Web Services (AWS). As a Cloud Support Specialist, you will be responsible for delivering exceptional customer service by owning customer issues raised via case portals, emails, or calls, empowering customers by creating technical knowledge and training articles, and providing deep technical knowledge reproducing and analyzing media workflows.
- Key Responsibilities:
- Track, investigate, and resolve customer questions and issues by phone and email at various levels of complexity and customer impact
- Act as an escalation point for the most complex and in-depth issues that potentially span multiple external and internal organizations while working independently
- Communicate directly with internal organizations to complete root cause analyses, issue investigation, workarounds, and defect resolution
- Develop and implement the most complex repro cases to identify potential software defects, misconfigurations, or issues in customer environments
- Use case management tools to manage and prioritize issues based on multiple factors, including customer impact
We are looking for someone with experience working in enterprise-level technical/customer support, Linux operating systems, particularly with networking and system administration, LAN configuration, Internet protocols, server applications, and related troubleshooting tools.
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AWS Support Specialist
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Cloud Support Engineer
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AWS Security Engineer
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AWS Support Professional
2 days ago
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AWS Support Professional
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AWS Support Professional
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Cloud Support Professional
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AWS Technical Advisor
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AWS Technical Expert
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Sydney, New South Wales, Australia Amazon Web Services (AWS) Full timeThis is a Governance Risk and Compliance Manager, AWS Security role with one of the leading companies in AU right now -- Amazon Web Services (AWS) -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.More About the Role at Amazon Web Services (AWS) ## DESCRIPTION Amazon Web Services (AWS) is the...
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Cloud Support Professional
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