IT Solutions Expert

This role involves providing expert IT support and guidance on Citrix/VDI technologies, with a focus on administering and maintaining virtual server infrastructure. The successful candidate will be responsible for managing enterprise Citrix server farms, provisioning software and appliances, and performing installation, configuration, maintenance, and support of servers in a Citrix XenApp and XenDesktop environment.

• Serves as an Information Technology expert with advanced knowledge in administering and supporting Citrix/VDI technologies.
• Serves as the principal advisor and senior staff specialist in the Enterprise Infrastructure Application Support Branch, Enterprise IT Architecture Division, Technical Foundation Services (TFS), and Enterprise IT Services (EIS).
• Provides technical guidance, analysis, advice, and troubleshooting/problem resolution on a wide range of operational problems involving enterprise IT services that impact enterprise operations in support of Citrix/VDI.

• Manages Enterprise Citrix Server Farms on a virtual platform, via VMware to include all virtual server infrastructure needed to support Citrix project, Citrix XenApp, XenDesktop, NetScaler.
• Provisioning software/appliances, perform installation, configuration, maintenance and support of servers in a Citrix XenApp and XenDesktop environment.
• Review performance metrics of VDI Farm infrastructure to ensure availability of resources for external or remote users and internal users making server adjustments to improve that availability.
• Prepare reports and records of work accomplishments, administration information, and work materials as required and prepares information for supervisor on project progress.
• Provide tier 3 level enterprise support for Citrix/VDI Applications, Remote and Tool Support Branch for both Non-secure Internet Protocol Router Network (NIPRNET) and the Secure Internet Protocol Router Network (SIPRNET).
• Researches and analyzes Citrix/VDI IT methods, techniques, and procedures to determine overall effectiveness to make recommendations to leadership to improve organizational efficiency.

• Must be a U.S. citizen.
• Tour of Duty: Set Schedule.
• Security Requirements: Critical Sensitive with Secret Access.
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Exempt.
• Selective Service Requirement: Males born after must be registered or exempt from Selective Service.
• Bargaining Unit Status: Yes.

To qualify for this position, you must have one year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and is directly in or related to this position.

• Responsible for planning and project management for both CONUS and OCONUS IT Citrix/VDI environments and serves as the functional manager for IT resources to all depot IT personnel.
• Provides Citrix/VDI technical guidance, assistance, and advice to other personnel to facilitate and enhance the translation of customer/user expectations into automated requirements.
• Manages Enterprise Citrix Server Farms on a virtual platform, via VMware to include all virtual server infrastructure needed to support Citrix project, Citrix XenApp, XenDesktop, NetScaler, and provisioning software/appliances, perform installation, configuration, maintenance and support of servers in a Citrix XenApp and XenDesktop environment.
• Review performance metrics of Farm infrastructure to ensure availability of resources for external or remote users and internal users making server adjustments to improve that availability.
• Researches and analyzes Citrix/VDI IT methods, techniques, and procedures to determine overall effectiveness to make recommendations to leadership to improve organizational efficiency.

This is a term appointment not-to-exceed (NTE) 3 years. Current permanent DLA employees eligible as a Promotion, this position will be filled as a Temporary Promotion NTE 3 years and may be extended up to a total of five years or converted to a permanent promotion without further competition. Upon termination/expiration of the temporary assignment, placement will be either to the gaining or previous organization in accordance with DLA policy regarding placement rights after a time-limited assignment. For all others, if selected, this would be a Term/Time-Limited Appointment NTE 3 years, and not more than six years.