Guest Service Ambassador

5 days ago


Albert Park, South Australia Accor Full time
About the Role

We are seeking an enthusiastic and friendly Guest Service Ambassador to join our team at Pullman & Mercure Melbourne Albert Park.

This is a dynamic opportunity for someone who enjoys working with guests, managing administrative tasks, and ensuring seamless experiences.

Key Responsibilities
  • Manage guest relations, including data entry, group arrivals, and VIP member arrangements.
  • Prepare resources for smooth guest check-ins and check-outs.
  • Handle internal and external communications, including phone calls and correspondence.
Qualifications and Skills
  • A passion for delivering exceptional guest experiences and creating memorable moments.
  • Previous experience in data entry, booking management, and forward planning is desirable.
  • Proficiency in Microsoft Excel and ability to work accurately with numbers.
  • Strong attention to detail and ability to follow procedures.
  • Confidence in handling cash transactions and credit card payments.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Flexibility to work a rotating roster and adapt to changing priorities.
Benefits and Perks
  • Access to on-site car parking facilities.
  • Participation in our Employee Assistance Program for confidential support.
  • Inclusive and diverse work environment that values teamwork and collaboration.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • Global discounts on hotel stays and dining experiences through our partnerships.

With estimated salary AU$60,000 - AU$80,000 per annum, depending on experience and qualifications, this is an exciting opportunity to grow your career with Accor, Australia's largest hotel network. If you are passionate about delivering outstanding service and have a knack for administration, we encourage you to apply.



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