Transformational Payroll Expert

24 hours ago

Sydney, New South Wales, Australia beBeeSpecialist Full time $100,000 - $125,000

At Lucent Advisory, we're not just processing payroll — we're transforming it. As industry leaders in outsourced payroll, we combine deep technical knowledge with smart systems and technology to deliver accurate, compliant, and real-time payroll solutions that give our clients confidence and clarity.

Job Description

We are seeking a skilled Payroll Specialist Team Leader to oversee the delivery of payroll services across a portfolio of clients, lead a capable team, and be the go-to expert for complex payroll matters.

Main Responsibilities:
  • Lead and Coach the Team – Guide Payroll Officers through daily workflows, provide technical training, run regular check-ins, and set high standards for quality and consistency.
  • Be the Client's Trusted Partner – Act as the escalation point for payroll queries, onboard new clients, set clear expectations, and keep communication simple, timely, and professional.
  • Oversee Payroll Delivery – Ensure end-to-end payroll cycles are accurate, timely, and compliant across multiple clients. Step in to process payrolls during busy cycles to maintain hands-on expertise.
  • Manage Complexity with Confidence – Handle advanced cases including redundancies, multi-state long service leave, and ETP calculations with precision.
  • Drive Compliance and Governance – Stay on top of legislation and award changes, run audits, and ensure every payroll decision stands up to scrutiny.
  • Leverage Technology – Configure and optimise Employment Hero Payroll (KeyPay), streamline workflows, troubleshoot system issues, and champion smarter ways of working.
  • Build What's Next – Continuously improve processes, templates, and tools to lift efficiency, accuracy, and client satisfaction.
Requirements:
  • 5+ years' payroll experience (multi-client or multi-award), including time in a senior or leadership role.
  • Strong technical knowledge of payroll legislation, awards, allowances, super, STP, and payroll tax.
  • Advanced skills in Employment Hero Payroll (KeyPay) and practice/workflow management systems.
  • A confident communicator who can explain payroll complexities in clear, client-friendly language.
  • Proven ability to manage multiple clients, budgets, and deadlines.
  • A natural leader with coaching skills and a collaborative mindset.
  • Tech-savvy and proactive, always looking for smarter ways to deliver.

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