Senior Digital Project Manager

4 weeks ago

Sydney, New South Wales, Australia RX Australia Pty Ltd. Company Full time

About the Role

As a Senior Digital Specialist, you will be responsible for upholding best practices and implementing global digital projects that support RX's digital strategies and innovations across digital channels and products. You will focus on delivering the RX global digital strategy locally, collaborating with global product owners, offshore partners, and the local Digital Manager.

Key Responsibilities

  • Maintain optimum customer experience on event websites and digital products.
  • Collaborate with marketing and event teams to implement best practice digital environments.
  • Ensure digital tools and channels accurately represent core brand values and drive customer satisfaction.
  • Work with the Digital Manager to monetize products and support digital revenue growth.
  • Provide operational support for products and offer customer feedback for enhancements.
  • Communicate product successes within the business, locally and globally.
  • Act as the main point of contact for internal stakeholders in the absence of the Digital Manager.
  • Establish urgency of tasks, prioritize, and multitask under pressure.

Requirements

  • Appropriate IT qualifications, with a tertiary degree in Digital Marketing, IT, or related fields.
  • Minimum 3 years of experience in a digital delivery role, ideally in B2B and B2C industries.
  • Strong proficiency with Adobe Experience Manager (AEM), Google Analytics 4, Google Ads, SEO, Google Search Console, and digital marketing technologies.
  • Solid knowledge of HTML and CSS. Other languages such as XML, JavaScript, and SQL will be desirable.
  • Sound understanding of exhibitor portal/directory configuration, Salesforce, Eloqua, Intranet, and social media landscapes.
  • First-line support experience (preferably with Service Now or similar ticketing systems).
  • Strong project and time management skills, with the ability to prioritize, multi-task, and work independently under pressure.
  • Ability to focus on customer experience in all projects, coupled with excellent communication and influencing skills.
  • Ability to build strong relationships with vendors, customers, and global colleagues.

About RX Australia Pty Ltd

RX Australia Pty Ltd is a leading global events organizer dedicated to creating high-quality events and digital experiences that connect people and drive business. Our objective is to deliver innovative digital solutions and strategies across various digital channels and products.

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