Administrative Support Professional

2 weeks ago

Gold Coast, Queensland, Australia AMA Group Ltd Full time
About AMA Group

We are a leading provider of collision repairs, committed to delivering high-quality services to our customers. Our team of 42 professionals work together to ensure that every vehicle that comes through our doors receives the best possible care.

Our state-of-the-art facility features 4 Spray Booths, 4 Car-O-Liner systems, 3 Spot Welders, and 6 front draft Prep bays. We also offer great staff facilities, including secure onsite parking, a large lunchroom, coffee and vending machines, and weekly staff lunches.

The Position

We are seeking an experienced Customer Service professional to join our team at AMA Group. The successful candidate will be responsible for providing exceptional customer service and support to our clients.

The ideal candidate will have strong administration and invoicing experience, as well as excellent communication and interpersonal skills. They will be able to work effectively in a team environment and provide outstanding support to our managers and external stakeholders.

Key Responsibilities
  • Ensuring a customer-friendly environment at all times.
  • Greeting customers on arrival and keeping them informed about the repair process.
  • Contacting customers to ensure they are satisfied with the AMA experience.
  • Telephone and email correspondence with customers and insurance providers.
  • Supporting management with inventory control and liaising with suppliers.
Requirements
  • Proven experience in a Customer Service role.
  • Highly professional and personable with strong relationship-building skills.
  • Strong systems experience and competent computer abilities.
  • Excellent verbal and written communication skills.
  • Able to meet strict deadlines and follow company procedures.
Benefits
  • Reward and recognition programs.
  • Career development and training opportunities.
  • Referral bonuses for recommending friends to work with us.
  • Discounts on parts and tools.
  • Uniforms and access to our employee assistance program.

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