Service Excellence Advocate

2 days ago


Canberra, ACT, Australia St Vincent De Paul Full time
About Us

At St Vincent de Paul, we strive to make a positive impact in our community by empowering those in need. Our mission is to provide shelter, support, and resources to individuals experiencing homelessness.

Job Overview

We are seeking an experienced Case Manager to join our team at Samaritan House, a crisis accommodation program located north of Canberra. The successful candidate will be responsible for delivering case management services to our residents, while providing assistance as required during their time with us.

Key Responsibilities
  • Develop and maintain case notes and case plans in a concise, professional manner
  • Support companions to access relevant services and accommodation options
  • Undertake administrative functions, reporting to the Coordinator Samaritan House and working collaboratively with the Team Leader
About You

To succeed in this role, you will possess excellent communication skills, a proactive and collaborative mindset, and demonstrated resilience and adaptability. You will also have a high-level understanding of the challenges faced by those experiencing homelessness and disadvantage.

Requirements
  • Diploma in Community Development/Sector or equivalent
  • Experience in a similar or related role
  • Current unrestricted Driver's License and First Aid certificate
  • Ability to complete a National Police Check and Working with Vulnerable Children (WWVP) card
What We Offer

In addition to the opportunity to make a meaningful difference in our community, we offer a competitive salary package, including:

  • $49.28 per hour
  • 14.5% Superannuation
  • Salary packaging option up to $15,900 per FBT year
  • Ongoing professional development opportunities
  • Additional leave provisions
How to Apply

Please submit your resume and a covering letter explaining why you are the best fit for this role.



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