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Strategic Communications Specialist

2 months ago

Melbourne, Victoria, Australia Australian Super Full time

About the Role

AustralianSuper is seeking a highly skilled Strategic Communications Specialist to join our team. As a key member of our Remediation Management team, you will be responsible for providing end-to-end communication support for remediations.

Key Responsibilities

  • Develop and implement a comprehensive communication plan to engage and support members through the remediation process.
  • Collaborate with stakeholders across the Fund to create and deliver effective communication strategies.
  • Write clear and concise communications for members, including FAQs and other supporting materials.
  • Apply existing frameworks to remediation communications to ensure consistency and quality.
  • Work with a wide range of stakeholders to understand requirements and coordinate feedback.
  • Develop a multi-channel approach to engage members via their preferred communication channel.
  • Tailor communications for cohorts of members with similar characteristics and consider the best communication methods for vulnerable members.
  • Develop internal communications for teams that may be impacted by the remediation.

Requirements

  • 5+ years' experience in Communications within Financial Services, ideally superannuation.
  • Polished writing skills with the ability to convert technical concepts into plain language.
  • Experience communicating with members/customers on RG277 / RG256 compliant remediation is desired.
  • An ability to work well with others through presenting ideas, perspectives and solutions.
  • Ability to organise and prioritise own workload to deliver programs on-time, to budget, and to the required standard.
  • Extensive experience developing a wide variety of end-to-end communications, including the writing, sign-off management, design management, production and distribution of communications across multiple channels for different audiences.
  • Well-developed problem solving, analytical and organisational skills, with a high attention to detail.
  • Studying or have qualification in communications, marketing or related field.
  • RG146 advantageous.

About AustralianSuper

AustralianSuper is committed to colleague development and supports our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex.

We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.