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Retail Operations Manager

3 weeks ago

Chatswood, Australia beBeeCustomer Full time $70,000 - $95,000
Lead Customer Experience Manager

L'Occitane is a renowned beauty brand that emphasizes natural and luxurious products originating from Provence in France. Our commitment to ethical and socially responsible processes has been a cornerstone since our inception.

We value authenticity, respect, continuous improvement, and these principles are what have propelled us to over 2,200 boutiques worldwide. As an equal opportunities employer, we strive for a workplace where all employees feel safe, respected, and valued for who they are.

About The Role

Are you passionate about delivering exceptional customer experiences and ready to take the next step in your retail leadership journey?

We seek a seasoned leader with experience in managing day-to-day operations of retail stores. This pivotal role will involve overseeing all aspects of store operations, inspiring and motivating teams to achieve sales targets, upholding brand standards, and ensuring seamless customer experiences.

  • Oversee all aspects of store operations.
  • Inspire, coach, and motivate teams to achieve sales targets and KPIs.
  • Uphold brand standards and ensure a seamless customer-first experience.
  • Support execution of visual merchandising and stock management processes.
What You'll Need
  • A minimum of 1-2 years' experience in a similar retail business.
  • Experience as a senior beauty advisor or assistant manager.
  • Excellent communication skills, both verbal and written.
  • Strong team player with ability to motivate and inspire teams.
What's In It For You?
  • Competitive salary including generous staff discounts and incentives.
  • Feedback-rich culture supporting openness and transparency.
  • Career progression through training and development.
  • Commitment to sustainability with eco-friendly product developments.