Hospitality Operations Manager

4 days ago


Mountain, Australia beBeeLeadership Full time CA$118,000 - CA$128,000
Job Overview

The ideal candidate will lead a team of professionals to elevate the guest experience at our spa resort. Reporting directly to the President and CEO, they will oversee daily operations, drive strategic initiatives, and foster a culture of wellness, innovation, and excellence.

Key Responsibilities
  • Team Leadership: Manage the Guest Experience team, including designing staffing plans, participating in key interviews, optimizing department structure, and overseeing scheduling.
  • Strategic & Administrative Oversight: Develop operational plans aligned with strategic goals, ensure consistency and quality of guest services, monitor KPIs, and implement improvements.
  • Guest Experience: Ensure service excellence throughout the guest journey, conduct annual reviews, suggest enhancements, and develop tools to measure satisfaction.
  • Financial Management: Collaborate on sales forecasts and departmental budgets, approve expenditures within authorized limits, monitor financial performance, and ensure budget adherence.
Required Skills & Qualifications
  • Degree or diploma in Hospitality, Business Management, or related field (preferred)
  • 5–10 years of leadership experience in hospitality
  • Results-driven, ethical, and inspiring leadership style
  • Strong financial acumen and data-driven decision-making

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