Automation Consultant

3 days ago

Melbourne, Victoria, Australia beBeeBusiness Full time $90,000 - $120,000
Job Description

As a key member of our Intelligent Automation team, you will serve as the primary point of contact with assigned customers and liaise between customers and developers to ensure we deliver quality, excellence, and value.

  • Serve as primary point of contact with assigned Intelligent Automation customers and liaise between customers and developers.
  • Support customers by providing answers, expertise, and insights as needed.
  • Conduct site visits to customers, travel up to 25% when warranted.
  • Create Business Cases and ROI for all automation projects.
  • Collaborate with the developers to ensure customers' development requirements are accurately captured for automation projects.
  • Be informed on Intelligent Automation solutions and use cases to better inform customers on capabilities.
  • Support the governance of the lifecycle/process.
  • Develop and track metrics and financial projections for each automation/solution.
  • Facilitate email communications between clients.
  • Be accountable for high client Net Promoter Score (NPS) to ensure we deliver quality, excellence and value.
  • Support sales team by defining project complexity and total hours needed from Business Analyst resources for new projects.
Required Skills and Qualifications

To excel in this role, you must possess:

  • Bachelor's degree or equivalent experience.
  • Previous experience in Business / Systems Analysis or Quality Assurance.
  • Experience with RPA Tools such as UiPath, Microsoft Power Platform, Automation Anywhere, Blue Prism is a plus.
  • Proven experience in eliciting requirements and testing.
  • Advanced knowledge in generating process documentation including process flows, as-is/to-be documentation, and solution design documents (SDDs).
  • Strong written and verbal communication skills including technical writing skills.
  • Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.).
  • Lifelong learner mindset.
  • Strong analytical and problem-solving skills.
  • Strong communication and management skills.
  • Understanding of Agile Software Development Life Cycle (SDLC).
Benefits

We offer:

  • Quarterly book allotment.
  • Uncapped training allotment.
  • Competitive annual leave.
Why Choose Us

Our organization values innovation, collaboration, and continuous learning. We strive to provide meaningful work in a positive, appreciative, and fun culture for our team members. We prioritize diversity, equity, and inclusion, and encourage our employees to bring their unique perspectives and ideas to the table.

  • We believe in lifelong learning and provide opportunities for skill development and growth.
  • We foster a diverse and inclusive work environment that celebrates different backgrounds, cultures, and identities.
  • We are committed to making data-driven decisions and leveraging technology to drive innovation and improvement.

What Sets Us Apart

Our organization is known for its commitment to excellence, innovation, and customer satisfaction. We are dedicated to delivering high-quality results and building long-term relationships with our clients.

  • Mid-Senior level position.
  • Full-time employment opportunity.
  • Analyst, Information Technology, and Consulting role.
  • IT Services and IT Consulting industry.

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