Customer Interaction Specialist

1 day ago

Western Downs Regional, Australia beBeeCommunication Full time $84,900 - $101,350
Customer Services Role

We are seeking a dedicated professional to join our customer experience team.

About the Position:

  • The ideal candidate will play a pivotal role in managing customer interactions, ensuring a superior experience on each contact.

  • They will provide complex information and respond to in-depth requests via telephone and email, meeting customer needs first time, every time.

  • The selected individual will also maximize opportunities, deliver order entry requirements, and handle a range of requests across service and product information for both internal and external customers.

  • Working with the team, they will continually improve processes and practices to develop a service delivery advantage for our business.

Key Responsibilities:

  • Process customer orders and inquiries efficiently, maintaining a high level of accuracy.

  • Communicate supply information, out-of-stocks, product updates, and substitutions, collaborating with demand and inventory teams.

  • Maintain accurate masterfile data for seamless communication across teams.

  • Respond promptly to customer contacts via phone, email, and other channels, meeting productivity standards.

  • Provide first-level support for customer systems like TCMS (TENA Continence Management System).

  • Build strong customer relationships, offering product information, alternatives, and solutions.

  • Support sales teams with customer inquiries and identify opportunities for process improvements.

  • Adopt a continuous improvement mindset to enhance team efficiency and resolve internal issues.

Requirements:

  • 1-2 years of experience in a similar customer-focused role, with a proven ability to build rapport with both internal and external customers.

  • Strong time management skills and the ability to perform under pressure.

  • Excellent communication, administrative, and problem-solving abilities.

  • Proficiency in MS Office, with SAP experience preferred.

  • A detail-oriented, customer-focused, and can-do attitude.

  • A collaborative, team-oriented approach with a mindset for continuous improvement.

  • Experience in manufacturing/FMCG environments is a plus.

What We Offer:

Our purpose provides meaning to everything we do. Join us to improve well-being and drive positive change.

You'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative atmosphere.

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