Operations Manager
1 week ago
RAC WA is one of Western Australia's most iconic and trusted brands, with over 1.3 million members.
Your OpportunityWe are seeking an experienced Operations Manager to lead our dedicated team of consultants in the Member Service Center.
Key Responsibilities:
- Lead and inspire a team of customer service and sales professionals to achieve individual and collective targets.
- Provide ongoing coaching and mentoring to support career development.
- Address member concerns promptly and effectively to ensure a positive resolution.
- Monitor day-to-day operations to ensure execution of strategies and initiatives.
About the Role:
This full-time, permanent position offers a salary range of AU$90,000 - AU$120,000 per annum, depending on experience, plus benefits such as free Roadside Assistance and discounts on RAC products and services.
Requirements:
- A seasoned customer service professional with management experience, ideally in a busy, multi-tasking environment.
- Strong leadership and interpersonal skills with the ability to motivate and develop team members.
- Experience in working to & achieving KPI's/ targets.
- Creating a cohesive and collaborative work environment.
- Excellent communication skills with the ability to listen & relate well to others.
- Ability to demonstrate empathy and resilience in difficult situations.
- Strong computer literacy and ability to use many applications at once whilst having engaging conversations.
About Us:
RAC WA is a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be 'The driving force for a better WA.'
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