Retail Experience Director

4 days ago


Bendigo, Victoria, Australia The GPT Group Full time

Foster a culture of innovation and excellence across various sectors, from office and retail to logistics and student accommodation.

The GPT Group is a leading player in Australia's property market, managing a diverse portfolio of assets nationwide.

We focus on delivering a great experience and doing good, driving positive impact for people, place and planet every day.

About the Role

We're seeking a dynamic Centre General Manager to lead Melbourne Central, a landmark retail destination that has been crowned Australia's most productive retail centre.

As the Centre General Manager, you'll be responsible for steering the Melbourne Central Team to new heights. Your leadership will be instrumental in aligning a high-performing asset team and key stakeholders to deliver a world-class customer experience, drive sustained sales growth, and maximise returns.

  • Providing strategic direction and leadership to the centre team.
  • Maintaining and elevating Melbourne Central's standing as Australia's top-performing shopping destination.
  • Driving exceptional retail and customer experience outcomes as well as financial and commercial performance.
  • Overseeing operational excellence and tenant relationships, and contributing to leasing strategies and marketing initiatives.
  • Collaborating with internal and external stakeholders to maximise customer visitation, tenant performance, and asset value.
  • Leading, mentoring, and inspiring a diverse team to deliver on key performance objectives.
Key Requirements

To succeed in this role, you'll need to demonstrate:

  • A proven track record in successful retail asset and centre management.
  • Commercial acumen and exceptional stakeholder management, negotiation and communication skills.
  • Ability to translate vision into execution and develop high-performing teams.


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