Member Support Specialist

2 weeks ago


Brisbane, Queensland, Australia beBeeCustomerCare Full time $65,000 - $77,000

About This Role

We are seeking a dedicated professional to join our team as a Member Support Specialist. In this position, you will be responsible for managing membership cancellations, debt recovery, and account enquiries across multiple clubs.

Main Responsibilities:

  • Member Retention:
    • Process membership cancellation requests in a timely and professional manner
    • Engage with members to understand concerns and explore alternatives to cancellation
    • Analyze cancellation reasons and feedback to improve the member experience
  • Debt Collection & Account Management:
    • Contact members with overdue accounts via phone, email, or SMS
    • Explain billing details and negotiate repayment arrangements
    • Encourage members to re-engage with the club after a period of absence

Required Skills & Qualifications:

  • 1–2 years' experience in debt collection, call centre roles, or customer service positions involving phone interactions
  • Strong communication and negotiation skills
  • Able to handle difficult conversations with empathy and professionalism

What We Offer:

  • A dynamic work environment with opportunities for growth and development
  • A free gym membership to all locations

Career Advancement Opportunities:

  • Ongoing training and development programs
  • The chance to progress through our leadership program


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