Digital Transformation Director

3 weeks ago

Sydney, New South Wales, Australia GroupM Full time

Company Overview:

GroupM Nexus is a global media performance organization that unites GroupM's global performance talent and technologies. With over 350 people across Brisbane, Sydney, Melbourne, and Adelaide, our primary purpose is to deliver unrivaled advantage to our clients, stakeholders, and people.

We have a clear vision for our business, to lead the next era of media performance. We believe that this spans how we make advertising work better for our people, our planet, our communities, and our clients. Our Nexus mission statement is to place transformative technology at the centre of human experiences.

Job Summary:

The Performance Group Director - Social oversees a large portfolio of clients and the fulfillment of biddable activation and buying across that market. You will lead all activation operations, ensuring that all activity is delivered in full, to the desired level of performance, and in line with GroupM's best practices.

This role will focus on People, Process and Operations, and Clients.

Key Responsibilities:

  • Live and breathe the GroupM values every day.
  • Oversee biddable activation across your market, directly responsible for output and excellence.
  • Accountable for attracting, developing, and retaining the best biddable activation talent in market.
  • Provide ongoing coaching, feedback, rigour, and development to the activation team in a variety of ways.
  • Work with the talent team and craft leads to support and drive the onboarding experience for all new starters.
  • Work with the talent team and craft leads to grow skills and capabilities of the team through custom-developed training and certification programs.
  • Collaborate with agency and GroupM Nexus stakeholders to understand needs and anticipate areas for improvement.
  • Oversee delivery standards across the group, ensuring a continuous improvement of process through leadership and strategic intervention.
  • Lead by example, playing both an ambassadorial role across the group and a direct leader role to your teams.
  • Support the craft leaders in identifying and implementing tools, technology, data, and automation solutions through the group, and then ensuring maximum adoption.
  • Maintain strong vendor and publisher relations, supporting the craft leads where required.
  • Support the agency in new business where required.
  • Maintain a strong view of client satisfaction and proactively develop strategies for improvement in collaboration with agency stakeholders and craft leads.
  • Accountable for resolving escalations, working in tandem with craft leads where required.
  • Be a partner to the GroupM Nexus craft leads and agency chief digital & product/growth officers in leading our network's biddable services offering.

Commercial Aspects:

  • Maintain a strong view of commercial performance and make smart business decisions that improve key indicators such as cost to serve and billings to staff cost ratios.
  • Through continual process improvement and supervision of outputs, ensure error rates and credits are kept at a minimum.
  • Troubleshoot and proactively manage business challenges.
  • Show expert grasp of the commercial, strategic, and technical elements of all relevant products and services.

About the Role:

The estimated salary for this position is $120,000 - $180,000 per year, depending on experience and qualifications. If you're passionate about digital transformation and social media performance, this could be the perfect opportunity for you. Apply now to take the first step towards a rewarding career with GroupM Nexus.

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