Luxury Front Desk Representative

3 days ago

Sydney, New South Wales, Australia beBeeHospitality Full time $55,000 - $90,000

Unlock a world of luxury and opportunity as a Front Desk Ambassador, where every guest is treated like royalty.

Key Responsibilities:

  • Deliver exceptional service by rolling out the red carpet for every guest, from check-in to check-out.
  • Communicate with guests and colleagues to ensure seamless collaboration and cohesive experiences.
  • Conquer challenges alongside guests, transforming dilemmas into success stories.
  • Promote hotel amenities and services by having a deep understanding of products and offerings.
  • Be a local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge.
  • Display proficiency in accurately handling reservations and managing guest accounts.

Required Skills and Qualifications:

  • Previous experience in hotel front office operations, particularly with Opera, is highly regarded.
  • Innovative approach to exceeding customer service expectations.
  • Skilled at collaborating within teams, as well as working independently.
  • Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills.
  • Proficiency in both written and verbal communication.
  • Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays.

Accor Benefits:

  • ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide.
  • Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you.
  • Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays.
  • Learn Your Way - Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy.
  • Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide.
  • Worldwide Opportunities - We are a world leading hotel operator With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career.

A Career that Inspires:

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Elevate Your Career:

Join us at Pullman Quay Grand Sydney Harbour, where luxury and opportunity meet.

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