Aged Care Customer Service Professional
1 week ago
Catholic Healthcare is seeking an experienced Aged Care Customer Service Professional to join our team in Central Sydney.
About the Role:
The successful candidate will provide exceptional customer service to clients and stakeholders, ensuring a positive experience for all interactions. The role involves delivering administrative support to the organisation, responding to emails, and providing strong administrative support to ACAS staff.
Key Responsibilities:
- Deliver exceptional customer service over the phone to clients and representatives
- Conduct all client interactions in a professional, knowledgeable, and supportive manner
- Respond promptly to emails from all stakeholders
- Provide strong administrative support to ACAS staff to ensure operational effectiveness
- Escalate complaints to the Customer Care Team Leader in a timely fashion
- Assist clients with inquiries related to My Aged Care and assessment outcomes
- Maintain currency of knowledge relating to aged care services both funded and non-funded
Requirements:
- A kind heart and genuine passion for providing high-quality care to the elderly
- Commitment to excellence in customer service, both to internal and external stakeholders
- Experience with My Aged Care portal and the aged care and/or community service sector
- Excellent communication skills, written, verbal, and listening
- Excellent planning, organising, and problem-solving skills
What We Offer:
- Competitive hourly pay rate of $39.00 + superannuation
- Not-for-profit tax benefits so you pay less tax
- Fitness Passport discounted gym memberships
- Paid Parental leave
- Long Service leave after 5 years
About Us:
Catholic Healthcare acknowledges the Traditional Owners and Custodians of the lands on which we live, work, and dream. We welcome and encourage applications from people across our diverse community.
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