Aged Care Customer Service Professional

1 week ago


Sydney, New South Wales, Australia Catholic Healthcare Full time

Catholic Healthcare is seeking an experienced Aged Care Customer Service Professional to join our team in Central Sydney.

About the Role:

The successful candidate will provide exceptional customer service to clients and stakeholders, ensuring a positive experience for all interactions. The role involves delivering administrative support to the organisation, responding to emails, and providing strong administrative support to ACAS staff.

Key Responsibilities:

  • Deliver exceptional customer service over the phone to clients and representatives
  • Conduct all client interactions in a professional, knowledgeable, and supportive manner
  • Respond promptly to emails from all stakeholders
  • Provide strong administrative support to ACAS staff to ensure operational effectiveness
  • Escalate complaints to the Customer Care Team Leader in a timely fashion
  • Assist clients with inquiries related to My Aged Care and assessment outcomes
  • Maintain currency of knowledge relating to aged care services both funded and non-funded

Requirements:

  • A kind heart and genuine passion for providing high-quality care to the elderly
  • Commitment to excellence in customer service, both to internal and external stakeholders
  • Experience with My Aged Care portal and the aged care and/or community service sector
  • Excellent communication skills, written, verbal, and listening
  • Excellent planning, organising, and problem-solving skills

What We Offer:

  • Competitive hourly pay rate of $39.00 + superannuation
  • Not-for-profit tax benefits so you pay less tax
  • Fitness Passport discounted gym memberships
  • Paid Parental leave
  • Long Service leave after 5 years

About Us:

Catholic Healthcare acknowledges the Traditional Owners and Custodians of the lands on which we live, work, and dream. We welcome and encourage applications from people across our diverse community.



  • Sydney, New South Wales, Australia Regis Aged Care Full time

    Job Description:We are seeking experienced Registered Nurses to join our team of Clinical Care at Regis Aged Care. As a leading provider of aged care in Australia, we offer a diverse range of care options and opportunities for career growth.About the Role:This is a full-time opportunity available in various locations across New South Wales, including...


  • Sydney, New South Wales, Australia Aged Care Homes Full time

    We are seeking a meticulous and compassionate individual to join our team at Aged Care Homes as a Cleaner. As a key member of our residential aged care facility, you will play a vital role in maintaining a clean and hygienic environment that ensures the comfort and safety of our residents.About the RoleWorking within a supportive and dynamic team, you will...


  • Sydney, New South Wales, Australia Regis Aged Care Full time

    We are seeking a dedicated and compassionate individual to contribute to the well-being of elderly residents in a supportive and dynamic team environment. As a cleaner at Regis Aged Care, you will play a vital role in maintaining a clean and hygienic living space for our residents.Key responsibilities include ensuring all cleaning requirements are met each...


  • Sydney, New South Wales, Australia Regis Aged Care Full time

    Aged Care Opportunities in New South Wales, Australia\Helpers of Nursing professionals with 2 years minimum experience are sought to join the Clinical Care team at Regis Aged Care. This position offers a meaningful opportunity to make a difference in the lives of residents and clients.\As a Registered Nurse at Regis, you will have the chance to provide...


  • Sydney, New South Wales, Australia St Vincent's Care Services Full time

    St Vincent's Care Services is a leading Catholic provider of Aged Care Services in Australia, with a legacy of compassion, justice, integrity and excellence that spans over 175 years.We take a person-centred approach to care, delivering holistic, individual services that achieve wellbeing for mind, body and spirit. Our focus is on building a true partnership...


  • Sydney, New South Wales, Australia Regis Aged Care Full time

    Aged Care Nursing OpportunitiesRegis Aged Care is seeking experienced Registered Nurses to join our team of Clinical Care professionals in New South Wales, Australia.About the RoleWe are looking for passionate individuals with a minimum of 2 years experience as a Registered Nurse to provide compassionate care and support to our residents.Full time roles...

  • Aged Care Assistant

    3 weeks ago


    Sydney, New South Wales, Australia Aged Care Homes Full time

    Company OverviewRegis is one of the largest providers of aged care in Australia, caring for over 7,000 residents and clients each year. We offer a diverse range of care options, including residential aged care, home care, retirement living, day therapy, and day respite.About the RoleWe are seeking a passionate and dedicated individual to join our team as a...

  • Aged Care Assistant

    4 weeks ago


    Sydney, New South Wales, Australia Regis Aged Care Full time

    Port Stephens Aged Care OpportunityWe are seeking a passionate and caring individual to join our team as a Food Service Assistant at Regis Port Stephens. As a member of our food preparation team, you will have the opportunity to make a difference in the lives of our residents and clients by delivering exceptional service in the kitchen and dining room.This...


  • Sydney, New South Wales, Australia Bene Aged Care Full time

    About the RoleWe are seeking an Aged Care Finance Specialist to manage resident fees and financial operations while ensuring compliance with industry standards and regulations.As a key member of our finance team, you will be responsible for the management and processing of all resident fees, preparing and processing exit entitlements to vacating residents,...


  • Sydney, New South Wales, Australia St Vincent's Care Services Full time

    We are seeking a skilled and compassionate Registered Nurse to join our dedicated team at St Vincent's Care Services. As a Registered Nurse, you will play a vital role in delivering high-quality care to our residents, working collaboratively with our experienced and engaged team to create a welcoming and supportive care environment.With a strong focus on...


  • Sydney, New South Wales, Australia Aged Care Resumes Full time

    About UsGuide Healthcare is a young business driven by a passionate team of Allied Health professionals who aim to improve the quality of life of their patients. With a focus on providing high-quality care, our team works together to create a supportive environment for individuals in residential aged care, at home, or in the community.Our ApproachWe treat...

  • Cleaning Professional

    4 weeks ago


    Sydney, New South Wales, Australia Aged Care Homes Full time

    About the Role:We are seeking a dedicated and compassionate Cleaning Professional to join our team at Regis, an aged care facility that prioritizes the well-being of its residents. This is a part-time opportunity with flexible shifts available.Job Description:The successful candidate will be responsible for maintaining a clean and hygienic environment in our...


  • Sydney, New South Wales, Australia Bene Aged Care Full time

    At Bene Aged Care, we are committed to providing exceptional care to over 2,500 older individuals across South Australia. As a key member of our team, you will play a crucial role in managing resident fees and financial operations while ensuring compliance with industry standards and regulations.About the RoleThis position is responsible for the management...


  • Sydney, New South Wales, Australia Aged Care Homes Full time

    Aged Care Nursing OpportunitiesWe are seeking passionate Registered Nurses to join our team of Clinical Care professionals in Aged Care. As a Registered Nurse at Regis, you will have the opportunity to make a meaningful impact on the lives of our residents and clients, providing compassionate care and support at an organization that values respect and...


  • Sydney, New South Wales, Australia St Vincent's Care Services Full time

    We're seeking a compassionate Care Services Employee to partner with residents to support their daily routine, personal care needs, lifestyle and choices at St Vincent's Care Services Heathcote.As a member of our supportive, dedicated team, you will ensure residents feel safe, valued, respected and engaged.Our Heartprint model ensures compassionate,...

  • Aged Care Assistant

    4 weeks ago


    Sydney, New South Wales, Australia Regis Aged Care Full time

    We are seeking a dedicated and compassionate Aged Care Assistant to join our team at Regis Port Stephens.This is an excellent opportunity for someone who is passionate about providing exceptional care and support to elderly residents in a residential aged care facility.


  • Sydney, New South Wales, Australia Bene Aged Care Full time

    Bene Aged Care is a leading provider of exceptional care to older people across South Australia. We are seeking a skilled Financial Operations Coordinator to manage resident fees, financial operations, and compliance with industry standards and regulations.About the RoleAs a Financial Operations Coordinator, you will be responsible for the management and...


  • Sydney, New South Wales, Australia Bene Aged Care Full time

    Bene Aged Care is a leading provider of exceptional care to over 2,500 older people across South Australia.Key Responsibilities:Resident Fee Management: Prepare and manage all resident fees for Residential Care and Independent Living Units, responding to queries and following up on outstanding payments.Exit Entitlements: Manage all resident exit entitlements...


  • Sydney, New South Wales, Australia Regis Aged Care Full time

    Aged Care Nursing CareerWe are seeking passionate Registered Nurses with 2 years minimum experience to join our team of Clinical Care at Regis Aged Care.As a Registered Nurse at Regis, you will have the opportunity to make a meaningful impact on the lives of our residents and clients, providing compassionate care and support in an organization that values...


  • Sydney, New South Wales, Australia Bene Aged Care Full time

    Job OverviewBene Aged Care is seeking an experienced Billings and Finance Officer to manage resident fees, financial operations, and ensure compliance with industry standards and regulations.About the RoleThis key position will be responsible for processing all resident fees, preparing exit entitlements, and completing monthly reconciliations. The successful...