Centre Performance Specialist

7 days ago

Sydney, New South Wales, Australia beBeeTeamwork Full time $90,000 - $120,000

About Us

At National Storage, we prioritise our people and customers, driving our success.

The Role of Centre Manager

You will join forces with your Operations Manager and team to enhance centre performance in line with company values.

This pivotal role spans across customer service, administration, operations, and people management, playing a crucial role in the business.

Main Responsibilities:

  • Lead and motivate a team of Store Consultants, whilst setting clear expectations, providing ongoing support and feedback to ensure team performance meets or exceeds targets.
  • Evaluate and implement operational excellence standards ensuring excellent customer service is consistently delivered.
  • Oversee centre operations, including centre presentation, maintenance, general administration duties, security, access control, inventory management, and compliance with health and safety regulations.
  • Schedule and lead regular meetings summarising the centre's financial performance directly to the Operations Manager.
  • Promote a positive and inclusive team culture that aligns with the company's values and fosters teamwork, care and excellence.

We Offer:

  • A permanent role with an industry leader.
  • A rotating roster for great work-life balance.
  • Structured training with a continued focus on development.
  • Onsite car park included.
  • Generous company paid parental leave.
  • Discounts on a range of storage services including units and merchandise.
  • Unique wine offers and discounts through our subsidiary company.
  • 24-hour wellbeing support for you and your family through our partnership.
  • Reimbursements for approved wellbeing services under our program.
  • Exclusive discounts on a range of leading retailers, hotels, restaurants and more.
  • Ability to earn referral incentives.

Requirements:

  • Strong communication and interpersonal skills, with the ability to build relationships with customers and stakeholders.
  • A strong sales and customer service orientation.
  • A passion for delivering exceptional results.
  • A motivated, proactive, and positive attitude.
  • Ability to work well in a team and autonomously.
  • Willingness to learn and grow with the business.
  • Driver's license and car required.
  • Forklift license desirable.
  • The ability to work on a rotating roster, with every second Saturday from 9am-2pm.

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