Distinguished Systems Strategist

1 week ago

Sydney, New South Wales, Australia Amazon Full time
About the Role

We are seeking an exceptional Distinguished Systems Strategist to join our world-class Central Technical Operations Services (C-TOS) team as an Incident Manager. This is a high-stakes role where you will be responsible for maintaining high availability on the Amazon Retail Website, providing critical incident response and management for the entire Amazon ecosystem.

This position requires a deep understanding of operational expertise and the latest incident management tools. You will work quickly to mitigate customer-impacting events and collaborate closely with customers during high-pressure problem resolution.

Key Responsibilities
  1. Drive down mean time to resolution for incidents through proactive monitoring, rapid response, and continuous process improvement.
  2. Design, implement, and optimize world-class event detection, alerting, and incident management systems.
  3. Evolving operations management processes and technologies to accommodate Amazon's rapid growth.
  4. Create, review, and continuously improve documentation, procedures, and knowledge resources.
  5. Identify and resolve recurring platform issues by collaborating cross-functionally with service owners.
Requirements
  • Bachelor's degree in Computer Science, Engineering, or a related technical field; or at least 7 years of relevant experience in a large-scale online operations environment.
  • Fluent written and verbal communication skills in English, with the ability to effectively collaborate cross-functionally.
  • Proficient in scripting and automation using at least one interpreted language (e.g., Java, Python, Perl) as well as shell scripting.
  • Strong working knowledge of Linux operating systems and networking fundamentals.
  • Proven track record of driving complex, collaborative projects from conception through successful delivery.
About Us

In this exciting opportunity, you'll have access to mentoring programs, regular tech talks with technical leaders, and well-defined career paths for motivated engineers who want to contribute to our culture of operational excellence and customer-focused innovation. We're committed to a diverse and inclusive workplace, and we do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

Compensation Package

The estimated salary for this position is around $140,000 per year, depending on qualifications and experience. Additionally, you'll enjoy a range of benefits including comprehensive health insurance, retirement savings plans, and paid time off.

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