Maintenance Operations Manager
4 weeks ago
We are a leading financial services company specializing in fleet management, vehicle leasing, and salary packaging, with a presence across Australia, the UK, and NZ. Our total portfolio under management is $2.5 Billion, and we have over 1200 employees.
Job Title: Maintenance Controller PassengerJob SummaryThis role is responsible for providing effective cost-controlled maintenance support for all Clients, while maintaining a level of exceptional product support and service to clients. The successful candidate will respond promptly to all maintenance calls and e-mails, access required levels of work with authorized repairers, and provide appropriate repair authorizations in line with vehicle contracts, repairers' agreed accreditation, and delegated approval levels.
Key Responsibilities- Drive a strong customer service culture, one of accountability, engagement, and customer experience ownership, where dependable team members work collaboratively and intelligently within a proactive environment, collectively owning their team KPIs and working towards high customer satisfaction ratings.
- Manage and control servicing and repair costs for all fleet vehicles.
- Minimize downtime of vehicles (VOR).
- Look to maximize vehicles' warranties, including requests on post-warranty support on all manufacturers' "product problem" and other premature mechanical repairs.
- Advise clients on maintenance-related issues covering their vehicle's contract entitlements and inclusions such as - Tyre Allowance, Roadside Assistance, and Accident Management.
- Tertiary qualification in Automotive - vehicle qualification or equivalent.
- Extensive experience in the motor industry.
- Experience in a customer service role and/or negotiating with suppliers.
- Strong technical/numerical skills, shares knowledge, and is thorough and accurate.
We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging and offers work-life balance and career development. We are a proud equal opportunity employer. Resumes may be sent, and interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.
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