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Quality Assurance Team Lead

2 months ago

Brisbane, Queensland, Australia Royal Automobile Club Of Queensland Full time
About the Role

We are seeking a dedicated and enthusiastic Team Manager to join our Insurance Claims Quality Assurance team.

In this pivotal role, you will be responsible for providing strong leadership, ensuring compliance, and driving continuous improvement.

If you are a committed and experienced leader who is dedicated to quality and excellence, then we want to hear from you.

Key Responsibilities:

  • Set clear expectations and direction for the Quality Assurance team.
  • Coach and motivate team members to achieve high performance.
  • Lead by example to achieve member, operational, and engagement goals.
  • Manage risk by ensuring compliance with regulatory and code expectations.
  • Drive team performance to meet quality and quantity standards.
  • Promote and undertake initiatives for continuous improvement.

About You:

  • Demonstrated experience in building and maintaining effective relationships with team members and internal stakeholders alike.
  • Excellent interpersonal and communication skills with a strong ability to influence and negotiate.
  • Proven track record in leading and coaching high-performing teams, especially during times of change.
  • Inspire team members to be their best and deliver exceptional results.
  • Strong organisational and time management skills.
  • Initiative and problem-solving abilities to provide clear and decisive solutions.
  • Experience and/or understanding of outstanding customer service.

Why Join RACQ?

RACQ is a leading provider of insurance and financial services in Queensland, and we are committed to delivering exceptional customer experiences.

We are a dynamic and innovative organisation that is passionate about making a positive impact in our community.

We offer a range of benefits and opportunities for professional development, including:

  • Financial benefits and discounts on a range of banking, assistance, and insurance products.
  • Give back to our communities with paid volunteer leave, payroll giving, and volunteering for community events.
  • A range of flexible working and leave options, including parental leave, purchased leave, and cultural observance leave.
  • Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives.
  • Invest in your development with in-house development programs and access to an extensive digital learning platform.

What We Offer:

We are committed to ensuring that every employee has access to flexibility in their role.

We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.

We are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members.