Electrical Support Specialist
1 day ago
NHP Electrical Engineering Products is a leading provider of electrical engineering solutions. As an Electrical Support Specialist, you will be part of our dedicated Customer Service team, responsible for delivering exceptional support to our commercial clients.
About the Role:
This fast-paced position requires strong technical skills and excellent customer service abilities. Your primary focus will be on providing technical support and resolving customer enquiries in a timely and efficient manner. You will work closely with internal stakeholders to achieve desired outcomes and maintain accurate records of customer activity.
Key Responsibilities:
* Provide technical support and customer service to NHP's commercial client base
* Handle technical phone and email enquiries
* Work with our Omni Channel platform to process inbound inquiries
* Liaise with internal stakeholders to resolve customer issues
* Maintain accurate records of customer activity
Requirements:
* Technical aptitude and experience in the electrical industry
* Strong customer focus and a can-do attitude
* Ability to work effectively with diverse people and styles
* Willingness to learn and develop with the business
What We Offer:
* Competitive base salary $85,000 - $105,000 AUD per annum + superannuation
* Free parking at our Richmond, VIC head office
* Ongoing learning and development opportunities
* Access to Employee Assistance Program for you and your family
About Us:
NHP is an equal opportunity employer committed to diversity and inclusion. Our company values community engagement and social responsibility. We partner with local organizations to contribute to the sustainable development of our communities.
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