AI Product Trainer

4 weeks ago


Melbourne, Victoria, Australia Thomson Reuters Full time

About the Role

We are seeking an enthusiastic AI Product Trainer to join our AEM Customer Training Team at Thomson Reuters.

As an AI Product Trainer, you will be responsible for onboarding and training customers on our software, including developing customized training programs to meet specific client needs.

You will schedule regular client meetings to ensure customers' training needs are being met, including offering customized training programs.

Additionally, you will provide support to customers by responding to research queries and communicate with internal departments, including sales, product development, and commercial, to provide customer feedback.

Long-term strategies to improve customer satisfaction and increase retention rates will also be developed by you.

About You

To be successful in this role, you should have a law degree and ideally have worked in practice.

Experience with training and interacting with customers, as well as being interested in learning about new technology and software, is also essential.

You should be personable, have a positive attitude, enjoy problem-solving, and help customers.

What's in it For You?

At Thomson Reuters, we offer a hybrid work model, comprehensive benefit plans, and a culture that values equality, diversity, and inclusion.

You will have access to LinkedIn Learning, internal Talent Marketplace, and Ten Thousand Coffees Thomson Reuters café networking.

We are committed to your personal and professional growth and offer a purpose-driven work environment where you can make a difference.

Accessibility

We are an Equal Employment Opportunity/Affirmative Action Employer and make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs.


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