Defence IT Operations Expert
1 week ago
About Defence IT Operations
The Defence Formal Messaging System (DFMS) is a critical component of Defence's communication infrastructure.
As an ADF Support Officer, you will play a key role in ensuring the smooth operation of DFMS product operations, managing software deployment and testing, monitoring networks, maintaining updated support documentation, and analysing for solutions and improvements.
Key Responsibilities:
- Monitor, troubleshoot, and ensure smooth operation of DFMS products.
- Address urgent issues outside regular work hours.
- Manage deployment and testing of software versions whilst also proactively monitoring networks for issue detection and resolution.
- Create and update support documentation.
- Analyse issues, provide solutions, and suggest improvements. Communicate with users and system managers directly and via internal tickets.
Requirements:
- Broad technical ICT experience in multiple areas including networking and systems admin.
- Experience in providing support for software products.
- Experience in a defence related technical industry.
- Knowledge of Defence communications network infrastructure.
- Cert IV in Training and Assessment or eligibility to obtain.
- Holder of a current Negative Vetting 2 Defence Security Clearance.
Flexible Work Arrangements:
- We offer flexible work arrangements such as working a 9-day fortnight and / or flexible shift timings where possible.
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