Defence IT Operations Expert

1 week ago


Canberra, ACT, Australia BAE Systems (New) Full time

About Defence IT Operations

The Defence Formal Messaging System (DFMS) is a critical component of Defence's communication infrastructure.

As an ADF Support Officer, you will play a key role in ensuring the smooth operation of DFMS product operations, managing software deployment and testing, monitoring networks, maintaining updated support documentation, and analysing for solutions and improvements.

Key Responsibilities:

  • Monitor, troubleshoot, and ensure smooth operation of DFMS products.
  • Address urgent issues outside regular work hours.
  • Manage deployment and testing of software versions whilst also proactively monitoring networks for issue detection and resolution.
  • Create and update support documentation.
  • Analyse issues, provide solutions, and suggest improvements. Communicate with users and system managers directly and via internal tickets.

Requirements:

  • Broad technical ICT experience in multiple areas including networking and systems admin.
  • Experience in providing support for software products.
  • Experience in a defence related technical industry.
  • Knowledge of Defence communications network infrastructure.
  • Cert IV in Training and Assessment or eligibility to obtain.
  • Holder of a current Negative Vetting 2 Defence Security Clearance.

Flexible Work Arrangements:

  • We offer flexible work arrangements such as working a 9-day fortnight and / or flexible shift timings where possible.


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