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Product Content Specialist
2 weeks ago
We're seeking a talented Product Content & Enablement Specialist to join our team on a part-time basis (3 days per week). This role sits at the intersection of product, sales, and customer support – helping bring our product to life for internal teams and customers alike through compelling, accurate, and clear content. You will create, update, and maintain a variety of written content such as internal sales enablement assets, customer-facing help articles, product documentation, and go-to-market collateral. Working closely with our Operations, Product, and Sales teams, you'll ensure consistent messaging and alignment with product releases.
Key Responsibilities- Support product and sales teams in creating engaging content
- Develop and maintain internal pitch decks, product overviews, and training materials
- Translate complex product features into easy-to-understand content
- Create sales battlecards, objection handling guides, and feature positioning documentation
- Maintain the online help centre and knowledge base
- Write, update, and publish articles, how-tos, and FAQs in collaboration with the Product and Support teams
- 3+ years of experience in a content, product marketing, sales enablement, or documentation role in a SaaS or tech environment
- Excellent writing, editing, and proofreading skills
- Strong collaboration skills and ability to work across departments
- Familiarity with knowledge base platforms
- Detail-oriented with strong project management and organisation skills
