Disability Services Leader

2 weeks ago

Brisbane, Queensland, Australia beBeeDiversity Full time $96,000 - $124,000

Job Summary

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We are seeking a skilled Disability Services Manager to lead our residential services team. This is an exciting opportunity for an experienced professional to make a real difference in the lives of individuals with disabilities.

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About the Role

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This role will provide client services management for clients across multiple locations. Critical functions of this role include care plan management and review, client documentation management, point of contact for client, management, and improvement of the clients experience through engagement of care teams and stakeholders, and oversight of funding utilisation.

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Main Responsibilities

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  • Effectively engage in client relationship management to ensure high quality customer experience">
  • Ensure effective care plan review and management">
  • Lead and provide coaching to support workers in effective methods for delivering and exceeding client expectations">
  • Service level monitoring including the review of funding and client/carer satisfaction">
  • Ensure consumer support plans and assessments are completed within required timeframes">
  • Conduct case conferences with internal and external stakeholders in conjunction with the consumer and/or their representative when needs change or review of needs is required">
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Requirements

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To be successful in this role you will have:

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  • Demonstrated experience in a Community Services Co-ordination or Case Management role">
  • Demonstrated experience in managing SIL/Disability accommodations">
  • Certificate IV in community services, or relevant discipline (Preferred)">
  • Demonstrated experience supervising, supporting, and training staff">
  • Knowledge of OH&S legislation relevant to aged care and disability service sector">
  • Can work effectively as part of a multidisciplinary care team">
  • Build strong relationships with customers, case managers and other key stakeholders">
  • High level of written and verbal communication skills">
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Benefits

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As a valued member of our team, you can expect:

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  • A supportive and inclusive work environment">
  • Ongoing training and development opportunities">
  • A competitive salary and benefits package">
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What We Offer

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In return for your hard work and dedication, we offer a range of benefits including employee assistance program, rostered day off for real work-life-balance and more.

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