Vehicle Assessment Specialist

1 week ago

Brisbane, Queensland, Australia beBeeAssessment Full time $80,000 - $95,000
Job Title: Motor Technical Assessor Quality Standards&Events

The Role:

This pivotal position involves accurately auditing and recording the quality and accuracy of work done by Motor Assessors and Motor Body Repairers.

Key responsibilities include reviewing assessments to ensure adherence to assessing processes and practices while balancing customer satisfaction and business needs.

In addition, the role entails post-authorisation review of assessments and repaired motor vehicles to ensure cost-effective repairs considering quality, cost, and timeliness outcomes.

During catastrophic events, The Motor Technical Assessor, Quality Standards and Events will travel to the required state/area affected and assess the damage/loss incurred to determine the appropriate cost and repair method in accordance with the A&G Assessing methodology.

  • Accurate Vehicle Damage Assessment: Determine cost-effective and safe repairs using correct OEM repair methods.
  • Undertake vehicle assessments in line with underwriting terms & conditions & claims protocols.
  • Write accurate assessment reports, negotiate correct scope & costs for vehicle repairs via Partner or Customer's own repairers.
  • Provide assessing assistance in volume Catastrophe events - Flood, Hail, or storm damage.
  • Manage rectifications in accordance with the Industry Code of Conduct & engage PSM in the appropriate recovery of costs.
  • Provide accurate audit inputs to identify areas of improvement and cost leakage.
  • Conduct quality control inspections as required to ensure compliance with repair methods.
  • Review of completed assessments confirming repair methodology, costs for compliance.
  • Minimise business risks with compliance reviews and feedback.
  • Transfer of skills and knowledge.
  • Work as part of a National team of assessors to problem-solve customer repair issues.
  • Provide excellent key-to-key customer repair times to increase customer advocacy.
  • Deliver exceptional service to customers both on the phone and in person.

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